Having problems with your network? Computer Sales & Services can help. We offer two levels of technical support – Managed and Reactive. Which is the best fit for your business? That depends on the level of involvement you want CSS to have over your network and the type of support you want to come with it.
No matter which type of CSS technical support you choose, you’ll always get:

• Onsite and remote customer support
• An experienced, dedicated team responding to your needs 24/7/365
• Expert network engineers available to investigate and resolve technical issues
• Experienced network engineers available to assist you in developing, planning and managing your network and infrastructure
• Immediate response to emergency support calls and tickets

The purpose of CSS’s TotalCare Support is to relieve you and your IT team of all of the worries, strains and unending inconveniences of network management. Under TotalCare Support, CSS takes on the burdens, freeing you to do more important things. Like work.
Managed Support is a lot like preventative medicine. Our engineers are proactive and constantly manage systems to prevent problems before they occur. We take full responsibility for the health and monitoring of our Managed Support customers’ computer networks. What’s more, we become very familiar with their unique business processes and IT infrastructure, and implement custom solutions over time that work to boost operating efficiency and increase the business value of IT investments.
For those clients whose needs dictate regularly scheduled on-site support, guaranteed response times, or high volume on-call service, CSS has developed a multi-tiered service agreement structure. The contracts are based on monthly service blocks with guaranteed response times. The larger the monthly service block, the deeper the reduction in the hourly rate versus the standard on-call rate. We call it guaranteed support at a solid price. Our customers call it peace of mind.
Computer Sales & Services’ Managed Support includes:

• An experienced, dedicated team responsible for the health and management of your system, 24/7/365
• Customized, integrated planning to prevent downtime
• Recurring consultation to manage and continuously optimize system performance
• Deep knowledge of your unique infrastructure
• Custom implementation process designed to your business needs
• Onsite and remote customer support
• Immediate response to emergency support calls and tickets

Comuter Sales & Services offers both remote and onsite support throughout our area. After hours and emergency support is also available. If you experience any technical issues, please call 985-879-3219. This line is answered 24 hours a day by a live person, or voice mail system. In the case of an emergency we will be paged, and a technician will call you back ASAP.
CSS provides a remotely delivered suite of network monitoring and management solutions for improving performance, availability and security while minimizing the costs associated with operating the network infrastructure. We combine our well-established methods and processes with powerful network management tools to offer monitoring, performance, problem, change, configuration and security services for multivendor network devices that are IP addressable or Simple Network Management Protocol (SNMP) compliant.
As companies look to technologies such as virtual private networking (VPN), wireless communications and converged data/voice/video networks, CSS can help deliver “on-demand” network management services in a scalable manner with flexible pricing options.

Computer trouble isn’t fun for anyone. And it’s especially bad for businesses. Desktop glitches and network downtime kills productivity, which cuts into your bottom line. You need computer networking experts at your beck and call to fix problems when they occur. Fast. You need Computer Sales & Services’ Reactive Support.
Our technicians are highly certified and have the experience needed to provide you with top-notch, on-call technical support for nearly all business hardware, software and peripherals. Call us only when you need us and our experts will be there right away to assist you.
CSS’s Reactive Support includes:

• Onsite and remote customer support
• Experienced, dedicated team responding to your needs 24/7/365
• Expert network engineers available to investigate and resolve technical issues
• Experienced network engineers available to assist you in developing, planning and managing your network and infrastructure
• Immediate response to emergency support calls and tickets